National Traveller Mabs

We will:

• Respond to your complaint promptly, impartially and in confidence.
• Resolve your complaint at the first point of contact if we can.
• Your complaint will be acknowledged in writing within five working days.
• Deal with your complaint within 15 working days after we receive it.
• If we cannot do this, we will contact you to explain why.

Stage 1:

• You should make your complaint in person or in writing to the Money Advice Coordinator, National Traveller MABS, Unit 2, North Park, North Road Finglas, and Dublin 11.

Stage 2:

• If you are not happy with the response you receive or if your complaint is against the Money Advice Co-ordinator, you should put your complaint in writing to the chairperson of the Board of Management of National Traveller MABS.
• You have the right to be heard by this person, who will investigate and resolve your complaint if they can.

Stage 3:

• If you are not happy with the response, you can appeal the matter to:
  Shona Geraghty
  Complaints Administrator, Citizens Information Board
  Georges Quay House
  43 Townsend St
  Dublin 2
  Ireland
  Telephone: 0761 07 9000
  Fax: +353 1 605 90 99