National Traveller MABS takes all complaints seriously and will endeavour to resolve all complaints promptly where possible.

We will:

  1. Respond to your complaint promptly, impartially and in confidence
  2. Resolve your complaint at the first point of contact if we can
  3. Acknowledge your written complaint within 5 working days
  4. Deal with your complaint within 15 working days after we receive it
  5. If we cannot do this, we will contact you to explain why


Complaints Procedure

Full Text

Complaints Procedure

Updated: 26 Mar 2024