National Traveller MABS takes all complaints seriously and will endeavour to resolve all complaints promptly where possible.
We will:
- Respond to your complaint promptly, impartially and in confidence
- Resolve your complaint at the first point of contact if we can
- Acknowledge your written complaint within 5 working days
- Deal with your complaint within 15 working days after we receive it
- If we cannot do this, we will contact you to explain why
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Complaints Procedure
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Updated: 26 Mar 2024
