National Traveller MABS takes all complaints seriously and will endeavour to resolve all complaints promptly where possible.

We will:

  1. Respond to your complaint promptly, impartially and in confidence
  2. Resolve your complaint at the first point of contact if we can
  3. Acknowledge your written complaint within 5 working days
  4. Deal with your complaint within 15 working days after we receive it
  5. If we cannot do this, we will contact you to explain why

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Complaints Procedure

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Complaints Procedure

Updated: 26 Mar 2024