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Respond to your complaint promptly, impartially and in confidence.
Resolve your complaint at the first point of contact if we can.
Your complaint will be acknowledged in writing within five working days.
Deal with your complaint within 15 working days after we receive it.
If we cannot do this, we will contact you to explain why.
Stage 1:
You should make your complaint in person or in writing to the Money Advice Coordinator, National Traveller MABS, Unit 2, North Park, North Road Finglas, and Dublin 11.
Stage 2:
If you are not happy with the response you receive or if your complaint is against the Money Advice Co-ordinator, you should put your complaint in writing to the chairperson of the Board of Management of National Traveller MABS.
You have the right to be heard by this person, who will investigate and resolve your complaint if they can.
Stage 3:
If you are not happy with the response, you can appeal the matter to: Shona Geraghty Complaints Administrator, Citizens Information Board Georges Quay House 43 Townsend St Dublin 2 Ireland Telephone: 0761 07 9000 Fax: +353 1 605 90 99